and choose the print job you want to delete. This makes the printer fail to respond to any print jobs.ĭelete all print jobs and retry printing.įor Windows Users: Open the printer folder and double click on the printer icon for your Brother machine, then choose Printer => Cancel All Documents => Yes.įor Mac OS X Users: Click Open Print Queue. If you send a print job from the computer but it is interrupted or the print job is not completed for some reason, the job can get stuck in the computer's print queue. Make sure there are no documents waiting to be printed. If drivers with the same name such as Brother XX-XXXX and Brother XX-XXXX (Copy 1) are displayed then select and print to a Ready printer.Ĭ. If the status does not change even after turning the printer on, reinstall the printer driver. Make sure that the printer status is ready.Ĭhange the icon view to Tiles and make sure that the printer status is ready. (If Printers and Faxes is visible within the Start Menu, click on the Printers and Faxes icon.)įor Mac OS X Users: Click Apple icon (top left corner) => System Preferences => Print & Faxī. Note: If you don't know how to open the printers folder, follow the steps below dependent on your Operating System type:įor Windows 8: Click Control Panel in Apps screen => Hardware and Sound => Devices and Printersįor Windows 7: Click Start => Devices and Printersįor Windows Vista: Click Start => Control Panel => Hardware and Sound => Printersįor Windows XP: Click Start => Control Panel => (Printers and Other Hardware) => Printers and Faxes. Open the printers folder and check the following: STEP 2: Check the printer driver settingsĪ. If you are using a network model, make sure that you have not accidentally connected the USB cable to the LAN port instead of the USB port.

Use a USB cable no longer than 6 feet long (2 meters). If you are using a USB hub, remove it and connect the printer directly to the computer.ĭepending on the model of the USB Hub, the printer may not be correctly detected. Try disconnecting and reconnecting the USB cable at both ends.ĭisconnect the printer and the computer and reconnect them. Make sure that both ends of the USB cable are correctly inserted into the computer and the printer. Make sure that the Tape Creator is turned on.ī. STEP 1: Check the connection between your Brother machine and the computerĪ.

Google cloud print jobs stuck in queue